The best way to find the answer is to download the latest PTZ Controller and try it.
http://www.serialporttool.com/download/PTZController/PTZController.zip
It’s free to try all functions with the evaluation version within 30 days. There is no risk to test it.
Before you test it, please make sure to connect your PTZ Dome to the computer correctly, select the right Protocol, Com Port and Baud Rate.