{"id":1138,"date":"2011-04-06T18:55:01","date_gmt":"2011-04-07T01:55:01","guid":{"rendered":"http:\/\/www.serialporttool.com\/sptblog\/?p=1138"},"modified":"2011-04-06T18:55:01","modified_gmt":"2011-04-07T01:55:01","slug":"why-my-ptz-dome-has-no-respond-to-ptz-controller","status":"publish","type":"post","link":"https:\/\/www.serialporttool.com\/GK\/2011\/04\/why-my-ptz-dome-has-no-respond-to-ptz-controller\/","title":{"rendered":"Why my PTZ Dome has no respond to PTZ Controller?"},"content":{"rendered":"<p>If your PTZ Dome can not work with <a href=\"http:\/\/www.serialporttool.com\/PTZ.htm\" target=\"_blank\" rel=\"noopener noreferrer\">PTZ Controller<\/a>. Please check the list below.<\/p>\n<ul>\n<li>Make sure PTZ Dome is power-on.<\/li>\n<li>Make sure the connection is correct between PTZ Dome and the computer.<\/li>\n<li>Make sure the serial port and RS232\/485 cable are available.\u00a0 (<a href=\"http:\/\/www.serialporttool.com\/sptblog\/?p=1024\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"text-decoration: underline;\"><span style=\"color: #804040;\">About Connection Test<\/span><\/span><\/a> )<\/li>\n<li>Make sure the correct baud rate and com port in PTZ Controller are selected and matched with PTZ Dome.<\/li>\n<li>Make sure the protocol is selected correctly.<\/li>\n<\/ul>\n<p>There are several protocols, even for same manufactory, please try different protocols, the most common one is Pelco D\/P. There are switches or jumpers in PTZ Dome, when you change the protocol, please also check the setting on the PTZ Dome to match it. For Canon, Sony, Bosh and other brands, there are several models, please try different models from same companies or refer the manual of PTZ Dome to find the compatible protocol.<\/p>\n<p>If your PTZ Dome can work with other software while not PTZ Controller, please contact us with following information. (<a href=\"mailto:support@serailporttool.com\">support@serailporttool.com<\/a>)<\/p>\n<blockquote><p>Exact model and name of your PTZ Dome<\/p>\n<p>Brief description of connection between computer and your PTZ Dome<\/p>\n<p>PTZ Controller version, which can be find in Help-&gt;About dialog.<\/p>\n<p>You OS information, which can be find in My Computer-&gt;Properties, you can send the screenshot of My Computer-&gt;Properties windows, which contains the Windows version, and hardware information.<\/p>\n<p>It will be helpful if the user manual or specification is included.<\/p><\/blockquote>\n<p>\u00a0<\/p>\n<p><a href=\"http:\/\/www.serialporttool.com\/PTZ.htm\" target=\"_self\" rel=\"noopener noreferrer\"><span style=\"text-decoration: underline;\"><span style=\"color: #0080ff;\">Back to PTZ Controller webpage<\/span><\/span><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If your PTZ Dome can not work with PTZ Controller. Please check the list below. Make sure PTZ Dome is power-on. Make sure the connection is correct between PTZ Dome and the computer. Make sure the serial port and RS232\/485 [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13],"tags":[88,11,89,14],"class_list":["post-1138","post","type-post","status-publish","format-standard","hentry","category-ptz","tag-check-list","tag-control-ptz-camera","tag-control-ptz-dome","tag-ptz-controller"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Why my PTZ Dome has no respond to PTZ Controller? - Serial Port Tool<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.serialporttool.com\/GK\/2011\/04\/why-my-ptz-dome-has-no-respond-to-ptz-controller\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Why my PTZ Dome has no respond to PTZ Controller? - Serial Port Tool\" \/>\n<meta property=\"og:description\" content=\"If your PTZ Dome can not work with PTZ Controller. 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Make sure the serial port and RS232\/485 [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.serialporttool.com\/GK\/2011\/04\/why-my-ptz-dome-has-no-respond-to-ptz-controller\/\" \/>\n<meta property=\"og:site_name\" content=\"Serial Port Tool\" \/>\n<meta property=\"article:published_time\" content=\"2011-04-07T01:55:01+00:00\" \/>\n<meta name=\"author\" content=\"Shang\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Shang\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.serialporttool.com\/GK\/2011\/04\/why-my-ptz-dome-has-no-respond-to-ptz-controller\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.serialporttool.com\/GK\/2011\/04\/why-my-ptz-dome-has-no-respond-to-ptz-controller\/\"},\"author\":{\"name\":\"Shang\",\"@id\":\"https:\/\/www.serialporttool.com\/GK\/#\/schema\/person\/b4327b104640f900b8bb7740d2c6e0e5\"},\"headline\":\"Why my PTZ Dome has no respond to PTZ Controller?\",\"datePublished\":\"2011-04-07T01:55:01+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.serialporttool.com\/GK\/2011\/04\/why-my-ptz-dome-has-no-respond-to-ptz-controller\/\"},\"wordCount\":257,\"publisher\":{\"@id\":\"https:\/\/www.serialporttool.com\/GK\/#organization\"},\"keywords\":[\"check list\",\"control PTZ camera\",\"control PTZ dome\",\"PTZ Controller\"],\"articleSection\":[\"PTZ Controller\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.serialporttool.com\/GK\/2011\/04\/why-my-ptz-dome-has-no-respond-to-ptz-controller\/\",\"url\":\"https:\/\/www.serialporttool.com\/GK\/2011\/04\/why-my-ptz-dome-has-no-respond-to-ptz-controller\/\",\"name\":\"Why my PTZ Dome has no respond to PTZ Controller? 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