PTZ Controller supports standard protocol. For most PTZ cameras, OSD menu items can be selected on Menu panel of PTZ Controller.
Some PTZ cameras are not fully compatible with standard protocol. Just like OSD Menu function, it is not a standard rule for every camera.
Please try to select the OSD menu items by clicking Iris +/-, Focus +/- or Zoom +/-.
If you have control commands for your PTZ camera on hand, you also can add the commands to buttons on Customize panel of PTZ Controller.
PTZ Controller can only be run on Windows XP and later. It needs .net framework 2.0.
Pleas make sure your computer is updated with latest service pack.
The internet connection is needed when it first time runs. It also need internet connection for registration.
You’d better download and install the latest version of PTZ Controller. Here is the link of latest version.
http://www.serialporttool.com/download/PTZController/PTZController.zip
Please also try to install it on another computer if you have problem with one computer.
If it still has problem, please contact us (support@serialporttool.com) with the following information.
PTZ Controller version, which can be find in Help->About dialog.
You Windows Operation System information, which can be find in My Computer->Properties, you can send the screenshot of Computer->Properties windows, which contains the Windows version, and hardware information.
PTZ Controller can only be installed on Windows XP and later.
It needs to install .net framework 2.0.
Please make sure your Windows system is updated with latest service pack.
Please download and install the latest version of PTZ Controller. You always can get the latest version with the link below.
http://www.serialporttool.com/download/PTZController/PTZController.zip
Yes, we have PTZ Controller SDK.
PTZ Controller SDK contains the source code of PTZ Controller.
It is only available for Company.
It is developed with C# and complied by vs2005.
Please contact support@serailporttool.com for a quote and more detail information.
Yes, you can use PTZ Controller in your own application.
PTZ Controller supports start with different profile through command line parameters.
Here is the command line format.
PTZController.exe –f config.xml
More information about command line operation.
Yes, we are trying our best to support as many as possible PTZ cameras.
Currently, PTZ Controller supports protocols for Pelco D, Pelco P, AD, Bosch, Sony VISCA, Panasonic, Samsung, LG and Canon.
If your PTZ camera is not included in, we would like to add the protocol of your PTZ camera, please supply the following information.
Exact model of your PTZ camera
Protocol of your PTZ camera
Connection method between computer and your PTZ camera
Your Windows Operation System information, which can be find in My Computer->Properties.
Yes, you need pay $20 for upgrade from PTZ Controller v1.x to v2.x
After you order the Upgrade, please send us your old registration code. We will send you a new registration code for v2.x.
It’s free to upgrade within v2.x. You just need to uninstall the old version and install the latest version.
You can always download the latest version with the link below.
http://www.serialporttool.com/download/PTZController/PTZController.zip
At first, please make sure to connect with internet when you register PTZ Controller , since the registration code will be verified on our server automatically.
Secondly, we suggest you copy the code to the registration edit box to avoid typing mistake.
Thirdly, if you are sure the code is available and the computer is connected to internet, but can not register. You need to shutdown the antivirus software when you register.
If there still has problem, please feel free to contact us.
support@serialporttool.com
No, PTZ Controller can not work for IP camera.
However, we are working on IP Camera Controller. It’s dedicated to control network cameras.
Since, there are several kinds of IP cameras. If you send us the protocol of your network camera, we will consider supporting it in our IP Camera Controller.
E-mail: support@serialporttool.com
The best way to find the answer is to download the latest PTZ Controller and try it.
http://www.serialporttool.com/download/PTZController/PTZController.zip
It’s free to try all functions with the evaluation version within 30 days. There is no risk to test it.
Before you test it, please make sure to connect your PTZ Dome to the computer correctly, select the right Protocol, Com Port and Baud Rate.